Patient Access Rep I, Days - Valley Baptist

Job Summary

Patient Access Rep I, Days
Brownsville, Texas
Spanish Bilingual Required
6AM-6PM

Essential Duties and Responsibilities

• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions.
• Actively practice budget/cost management.
• Develop and implement action plans as identified.
• Manage all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines.
• Manage staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Enforce departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assist in the development of new policies according to hospital and corporate guidelines.
• Communicate appropriate information to staff and provide feedback to Director and CFO. Communicate deficits and problems to supervisor with recommended solutions for improvements.

Supervisory Responsibilities

• This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.
• Strong knowledge and ability to drive operational metrics.

Education / Experience

• High School Diploma or equivalent.
• College degree preferred.
• 3-5 years of Health Care Supervisory experience preferred.
• Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities.

Physical Demands

• Must be able to work in sitting position

Work Environment

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed