Patient Access Rep Float, PRN - MTS Coolidge

About the role

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. You'll join a team that believes every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform the patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including respecting privacy, method of introduction, explaining services or procedures, requesting permissions, and communicating style.
• Other related duties as required.

Requirements

This job requires a minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• High school diploma or equivalent
• Prior experience in a healthcare setting preferred
• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills
• Proficiency with Windows-style applications and various software packages specific to role
• Strong interpersonal skills
• Clerical skills and knowledge of healthcare insurance benefits, referral and authorization processes, and compliance with Federal, State, and Local billing regulations
• Ability to solve practical problems and handle high-stress situations professionally
• Good organizational, time management, and conflict resolution skills
• Excellent decision-making skills and strong attention to detail
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Skills

• Computer skills and dexterity required for data entry and retrieval of information
• Effective verbal and written communication skills
• Proficient with Windows-style applications and various software packages specific to role
• Strong interpersonal skills
• Clerical skills and knowledge of healthcare insurance benefits, referral and authorization processes, and compliance with Federal, State, and Local billing regulations
• Skills to effectively present information and respond to questions from patients and customers
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism
• Good organizational, time management, and conflict resolution skills
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Benefits

Details about benefits are not specified in the job posting.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Additional Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

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