Patient Access Rep, Emergency Department
Job Summary
Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
Essential Functions
- Greet patients and families in a professional and welcoming manner
- Verify insurance coverage and pre-authorization requirements
- Collect and enter patient demographics and insurance information into electronic medical records
- Avoid collecting unnecessary information and ensure accurate and complete collection of patient demographic and insurance information
- Obtain necessary signatures for consent and authorization forms
- Resolve insurance and billing-related issues
- Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
- Adhere to all HIPAA regulations and patient confidentiality guidelines
Qualifications
- High School Diploma or Equivalent required
- Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
Additional Job Details (if Applicable)
- Remote Type: Onsite
- Work Location: 1133 Centre Street
- Scheduled Weekly Hours: 36
- Employee Type: Regular
- Work Shift: Day (United States of America)
Pay Range
$17.71 - $25.28/Hourly
Grade
2
EEO Statement
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.