Patient Access Rep - ED - Gretna - FT Evening Shift, Rotating Weekends and Holidays

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Your primary responsibility will be to greet patients and guests courteously, initiate scheduling, and manage the registration and admission process. You'll also handle financial transactions and ensure patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships and resolve conflicts.
• Adapt to different patient populations and maintain a professional demeanor.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a front-line registration or revenue cycle role.
• High school diploma or equivalent preferred, with an associate’s degree being a plus.
• Proficiency with Windows-style applications and healthcare-specific software.
• Strong interpersonal and communication skills, with the ability to handle high-stress situations.
• Basic computer skills, including data entry and information retrieval.
• Knowledge of healthcare insurance benefits, referral and authorization processes, and relevant regulations.

Qualifications

• Excellent verbal and written communication skills.
• Ability to represent the company professionally and cross-train to support multiple functions.
• Good organizational and time management skills.
• Decision-making and analytical skills with a strong attention to detail.
• Collaborative working abilities and the capacity to handle difficult situations.

Skills

• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with healthcare insurance benefits and payer guidelines.
• Ability to adapt to different patient populations and maintain a professional demeanor.

Benefits

At Ochsner Health, we offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off. Our commitment to excellence and innovation is reflected in our dedication to our patients and our team members.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The schedule for this role is typically full-time, with flexible hours to accommodate patient needs.