Patient Access Rep Clinic

Job Summary

Manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Responsibilities

• Interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.
• Demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to ensure a seamless, high-quality patient intake experience.
• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information; follows established procedures to ensure that all registration guidelines/requirements have been satisfied.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related hardcopy materials into correct location in electronic medical record.
• Records non-clinical charges from various sources.
• Handles and reconciles payments.

Job Requirements

• One year of customer service work experience.
• Prioritize healthcare or call center experience preferred.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.