Patient Access Rep - Center for Pain Management

About Us

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, including John Peter Smith Hospital—a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group, the medical practice group, includes over 300 providers serving JPS Health Network with specialties ranging from primary care to general surgery and trauma.

Our goal is to provide high-quality, compassionate clinical care for every patient, every time. As community stewards, we abide by three rules: Own it, Seek joy, and Don’t be a jerk—emphasizing courtesy, respect, and positivity in every interaction.

About the Role

The Patient Access Representative (PAR) I-IV greets patients and performs patient access functions to expedite patient flow and enhance the patient experience. The PAR is responsible for the registration of all patients accessing services at JPS Health Network, with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point-of-service collection, while maintaining confidentiality, professionalism, and ethics continuously.

Responsibilities

• Greets and directs patients and visitors in person and over the phone utilizing AIDET principles.
• Provides information regarding services, JPS location information, and additional assistance as required.
• Accurately identifies and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in the database to ensure timely and accurate reporting/billing.
• Explains and secures consent for all registration forms, including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities, and MyChart enrollment.
• Distributes patient-related materials and obtains patient or authorized representative’s signature on all insurance waivers and other financial forms, such as Estimate Letters.
• Collects patient-owed cost-sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with Standard Operating Procedure and refers patients to Enrollment and Eligibility when applicable.
• Reconciles cash drawer at the end of shift.
• Acquires precertification status on all applicable services, such as in-office procedures, inpatient/outpatient surgeries, outpatient radiology and cardiology tests, physician services, or pharmacy services.
• Utilizes insurance verification tools to accurately verify patients’ insurance/financial information and maintains an error rate in accordance with Standard Operating Procedure.
• Coordinates and schedules appointments, selects appropriate referral, provider, visit type, and location to expedite patient access to care, minimize “no shows,” and maximize reimbursement.
• Maintains daily Epic work queue, quality assurance, and established productivity levels with minimal errors (e.g., daily in-basket review, telephone encounters, reporting, and cash balancing).
• Complies with JPS Health Network’s attendance and punctuality procedure to provide the highest quality of care to patients.
• May be required to work beyond normal scheduled shifts.
• Attends all mandatory educational, compliance, and safety program sessions.
• Assists in staff training of peers, colleagues, and management as applicable or requested.
• Demonstrates the importance of satisfying patient/customer needs through friendly and caring interactions, attentiveness, and proactive communication to provide a secure and pleasant experience.

This job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned and must be able to complete all job duties and functions of the role with or without assistive/adaptive devices or reasonable accommodations. Work environments may differ based on job functions and location, and work is subject to schedule changes and/or variable work hours.

Requirements

• Certification in Non-Aggressive Crisis Management; must be obtained during department orientation and maintained throughout employment when working within the Behavioral Health department.
• Patient Access – General Consent Orientation and Patient Financial Experience Training completed within 30 days of hire.

Qualifications

• High School Diploma, GED, or equivalent (preferred).
• Certified Healthcare Access Associate (CHAA) (preferred).
• Bilingual in Spanish, Vietnamese, Arabic, or other language (preferred).

Schedule

Full-time, Monday through Friday, 8:00 AM to 5:00 PM.

Location

Center for Pain Management
710 W Leuda Street
Fort Worth, Texas, 76104
United States