Patient Access Rep

About the Role

The Patient Access Representative is responsible for delivering excellent customer service by managing patient interactions, administrative tasks, and financial collections at the time of service.

Responsibilities

• Greet, welcome, and expedite patients during check-in while keeping staff and patients informed of any delays.
• Instruct new patients on completing consent-to-treat forms, explain insurance benefits, MRI patient information forms (if applicable), and make necessary corrections to patient accounts.
• Scan all new or updated patient information into the computer, including photo ID, insurance cards, referrals, patient paperwork, and payment logs.
• Verify rehabilitation benefits and document them on paper and in the computer system.
• Explain financial requirements to patients and collect time-of-service deductibles, co-pays, co-insurance, and any outstanding balances for rehabilitation or MRI (if applicable).
• Communicate with workers' compensation for authorization of rehabilitation visits and document them on paper and in the computer system.
• Enter charge details for each patient per billing guidelines for workers' compensation and MVA patients.
• Schedule new and follow-up patient appointments with the appropriate rehabilitation clinician.
• Communicate with patients in the lobby if the clinician or MRI (if applicable) is running behind schedule.
• Follow up with patients who no-show and notify adjusters of any no-show by a workers' compensation patient.
• Reconcile change drawer/petty cash.
• Maintain a clean and organized front desk and lobby.
• Assist with back-office duties such as cleaning, laundry, and organization as needed.
• Perform other duties as assigned.