Patient Access Rep

Position Details

Apply to this opportunity if you are interested in starting your career at Mercy Hospital Southeast as a full-time or part-time patient access representative. Looking for motivated individuals able to work varies/rotating shifts. To include weekdays, weekends, and holidays on a varied schedule. Rates based on a thorough review of your relevant work experience. Starting rates begin at $15.04/hr. with additional shift differentials.

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.

Responsibilities

• Facilitate all components of the patient's entrance into any Mercy facility.
• Schedule, register, verify benefits, pre-certify and clear financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Requirements

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Knowledgeable and experienced with various computers systems;
• Ability to use a 10-key calculator and computer keyboard.
• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Qualifications

Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies. Strong organizational skills; attention to detail. Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.

Skills

Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Benefits

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.