Patient Access Registrar - PRN/Casual

About the Role

A Patient Access Representative is responsible for patient registration, insurance verification, and appointment coordination in a healthcare setting.

Responsibilities

• Assigns Medical Record Numbers (MRNs), verifies medical necessity, provides patient instructions, and processes physician orders.
• Operates the switchboard, relays calls, and ensures excellent customer service with compassion.
• Performs quality audits to ensure account accuracy and completeness.
• Pre-registers patients, collects demographic and insurance details, and handles point-of-service collections.
• Explains consent forms, distributes patient education materials, and reviews insurance eligibility responses.
• Screens medical necessity using ABN software and distributes relevant forms.
• Performs additional duties as needed, including answering phones at other facilities.

Requirements

• High School diploma or GED preferred.
• Must be 18 years or older.

Physical & Work Environment

• Ability to move freely and lift up to 50 pounds.
• Work in a climate-controlled office, interacting with healthcare staff and patients.
• Frequent phone communication, with calls recorded for quality assurance.

Schedule

This role involves variable hours, including one weekend per month, holidays, and on-call responsibilities.