Patient Access Quality Assurance Data Coordinator & Analyst

About the role

At Stony Brook Medicine, Patient Access Representatives support the Revenue Cycle, Compliance, and Patient Experience by accurately and efficiently completing tasks in Registration, Financial Screening and Verification, and Patient Throughput. Qualified candidates demonstrate excellent communication and interpersonal skills, knowledge of patient care, and the ability to respond to changing patient needs through ethical decision‑making. The Patient Access Quality Assurance Data Coordinator & Analyst is a key member of the Patient Access Services team, reporting to the Patient Access Sr. Manager for QA and Training. This role performs quality financial analytics to evaluate revenue cycle integrity, compiles data from various source systems to produce KPI reporting, supports QA activities for intra‑facility transfers, manages electronic registration QA systems, and ensures accurate registration and patient identification standards are maintained.

Responsibilities

• Perform quality and finance‑based analytics to support revenue cycle, financial goals, and compliance.
• Measure the knowledge, development, and effectiveness of departmental training for Patient Access Services.
• Produce data in various formats (charts, graphs, etc.) summarizing findings.
• Serve as a reliable resource for department statistics maintained on shared drives and SharePoint.
• Prepare reports that identify training opportunities for departmental divisions and individual staff.
• Identify and correct workflow deficiencies based on data assessment.
• Support departmental QA activities and data needs for strategic initiatives.
• Collect data from multiple applications and databases to construct meaningful reporting.
• Administer the registration QA system, responsible for rule additions and updates that measure registration integrity and accuracy.
• Analyze department performance against defined quality metrics, report trends and KPI benchmark variances.
• Make recommendations for workflow and procedural modifications based on financial performance and data analysis.
• Assess and validate patient transfers across Stony Brook Medicine, Stony Brook Southampton, and Eastern Long Island Hospital for compliance and consistency.
• Ensure admit source, admit/discharge dates, insurance plans, discharge disposition, and other registration details are correctly documented to support billing excellence.
• Participate in duplicate MRN review processes, adhering to patient identification standards and safety policies.
• Address inquiries from inter‑departmental stakeholders to ensure accurate registration information for CDI, risk assessment, SPARCs, compliance, and regulatory reporting.
• Employ efficient time‑management strategies to organize and prioritize departmental tasks and stakeholder requests.

Requirements

Required Qualifications: Bachelor’s Degree and 2 years of hospital revenue cycle experience and/or financial and/or data analytics experience. In lieu of a Bachelor’s degree, an Associate’s degree with 5+ years of Patient Access or Revenue Cycle experience, with data analytics proficiency. Intermediate proficiency with Microsoft Excel and Access. Demonstrated experience in generating meaningful reporting from statistical analysis and data collection. Demonstrated excellence in verbal and written communication, computing, and multi‑tasking skills. Candidate must demonstrate experience and expertise in speaking with interdisciplinary stakeholders, department leadership, and staff.

Qualifications

Preferred Qualifications: Master’s degree, with 3 years of hospital revenue cycle experience in Front End, Patient Access related functions. Experience in writing professional reports and preparing statistical data, trend analysis presentations, and action plans. Ability to manage system implementation/enhancement quality reviews.

Skills

• Intermediate proficiency with Microsoft Excel (data pivoting, formulas, data extraction, trend analysis)
• Proficiency with Microsoft Access
• Ability to work independently and manage time effectively
• Strong verbal and written communication skills
• Experience speaking with interdisciplinary stakeholders and department leadership

Benefits

Comprehensive benefits including generous leave, health insurance, and participation in the state pension system. Stony Brook Medicine provides access to its health sciences schools, hospitals, and over 200 community‑based healthcare settings throughout Suffolk County.

Pay

Salary range: $74,665 – $91,016 per year (Salary Grade SL2).

Schedule

Full‑time.