Patient Access Professional - Outpatient Behavioral Health Clinic - Full Time - Days

About the role

Location: Methodist Fremont Health - Outpatient Behavioral Health Clinic, 2560 N Healthy Way, Fremont, NE.

Responsible for helping patients gain access to their medical treatment, entering all pertinent billing data and assuring a clean bill.

Schedule

Mon–Fri, 8:00 a.m. to 4:30 p.m., no weekends.

Responsibilities

Essential Functions

• Interview patients or their representatives for personal information including insurance and emergency contacts in a timely manner.
• Pre‑register patients using worklists and OB induction requests.
• Obtain signatures on all legal and required forms using approved scripting to explain what the patient is signing.
• Use Recondo to verify patient’s insurance eligibility at the time of registration.
• When working in the Emergency Department, call Triage before asking the patient’s Date of Birth or gathering demographics to comply with EMTALA.
• Maintain an accuracy ratio of 85% after 3 months, 90% after 6 months, and 98% or better after 1 year of employment.
• Maintain knowledge of appropriate testing instructions, patient types, order of physicians, accommodation and billing codes.

Education/Skills Development

• Keep up to date on all insurance plan prior authorization guidelines.
• Attend all staff meetings, Town Hall meetings and special training sessions.
• Maintain up‑to‑date personal notes to work independently.

Communication Skills

• Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) at each interaction with patients, families and visitors.
• Maintain professional working relationships within the department and with other departments, clinics and facilities.
• Answer the phone politely and communicate information to the appropriate personnel or family member.

Positive First Impression

• Adhere to department dress code; appearance neat and clean.
• Wear hospital identification badge while on duty.
• Report to work on time and as scheduled.
• Maintain patient confidentiality at all times.
• Keep patients as the number one priority at all times.

Miscellaneous Clerical Duties

• Update Reference Lab encounters.
• Obtain signatures and updated encounters at the bedside while working the ED or when admission papers are not signed at registration.
• Scan insurance cards, make admit packets, and audit signed forms for accuracy.

Personal Accountability

• Treat fellow team members with respect and courtesy.
• Do not start or participate in department gossip.
• Discuss concerns with a team member or process calmly with the department Manager or Supervisor.
• Show enthusiasm and pride in actions and behavior while working.

Requirements

Education

• High school diploma or General Educational Development (GED) required.

License/Certifications

• Certification as a Certified Healthcare Access Associate (CHAA) after one year of experience preferred.

Experience

• Experience in a customer service related position required.
• 1–2 years’ experience as a Patient Access Professional preferred.

Skills

• Knowledge of medical terminology and procedures
• Skill in using computers
• Ability to type quickly and accurately
• Excellent customer service techniques