Patient Access & Pre-Access Supervisor
Ensemble Health Partners · Newport News, VA · 1 wk ago
Healthcare$47k–$59k/yrFull-time
O.N.E Purpose
- Customer Obsession
- Embracing New Ideas
- Striving for Excellence
The Opportunity
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
Job Responsibilities
- Coordinates all registration duties
- Ensures registration and pre-registration duties are completed daily
- Provides training to staff
- Maintains a working knowledge of functions in area of responsibility
- Works in conjunction with patient access manager to develop and coach staff
- Conducts and oversees orientation and training of all Patient Access staff
- Performs Revenue Cycle tasks
- Assists with developing department processes and procedures
- Conducts staff training, education, and development
- Conducts audits to ensure acceptable performance
- Acts as a resource person for staff and ancillary departments
- Manages assigned projects in regards to implementing, tracking, and process changes
- Holds self and others accountable for behaviors that promote service excellence
Employment Qualifications
- Certified Healthcare Access Management (CHAM)
- Certified Revenue Cycle Representative (CRCR)
- High School Diploma or GED
- 2 Year/ Associates Degree or 4 year/ Bachelor's Degree preferred
- 2-3 years of supervisory experience in healthcare or business field preferred
- Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
- Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
- Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements