Patient Access & Pre-Access Supervisor

The Opportunity

Career opportunities available.
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Starting Salary: $47,400.00 annually.

About the Role

The Patient Access & Pre-Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Essential Job Functions

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Maintains productivity and communicates with staff.
• Reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Schedules staff, including scheduling rotation, time off, and call-offs as necessary.
• Manages upfront collection process tracking and monitoring.
• Assigns goals and provides coaching and corrective action as appropriate.
• Assists with developing department processes and procedures.
• Conducts staff training, education, and development.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Gathers statistical information of assigned.
• Works in the department as needed in designated areas.
• Assists with staff evaluations.
• Maintains time/attendance system.
• Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Job Experience

- 1 to 3 Years

Preferred Knowledge, Skills and Abilities

• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Job Summary

The Patient Access & Pre-Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Job Experience

- 1 to 3 Years

Preferred Knowledge, Skills and Abilities

• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.