Patient Access - Orthopedic Office - Latham

Employment Type: Full time. Shift: Day Shift. Located at 1182 Troy Schenectady Road, Latham, NY.

About the role

This is a phone based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

Responsibilities

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

Requirements

• High school diploma. Associate degree preferred.
• One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other