Patient Access Concierge - Surgical Office - Latham

Employment Type: Full time

Shift: Day Shift

Location: 1182 Troy Schenectady Road, Latham, NY

Position Highlights

• Strong orientation program
• Generous tuition allowance and career development opportunities
• Office hours – Monday – Friday

What You Will Do

• Verify patient identification, demographic information, and insurance coverage
• Accept point‑of‑service payments
• Enter patient information accurately into appropriate hospital information system(s)
• Refer patients with questions regarding financial liability to appropriate resources
• Accept medical authorization or referral forms, if appropriate
• Process key documents to facilitate obtaining insurance information
• Provide payment estimates for out‑of‑pocket costs
• Educate patients/families on the use of registration kiosks or online systems
• Identify routine issues and escalate to Lead Patient Access Concierge

What You Will Need

• High school diploma (associate degree preferred)
• 1–3 years experience in a hospital or clinic environment, insurance company, managed‑care organization, or other health‑care financial service setting (medical claims processing, financial counseling, financial clearance, accounting, or customer service)
• Knowledge of insurance and governmental programs, regulations, and billing processes (Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability) and managed‑care contracts is preferred
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD‑10, CPT, HCPCS) is preferred
• Basic understanding of Microsoft Word, PowerPoint, and Excel
• Excellent verbal and written communication, data‑entry, and organizational skills
• Superior interpersonal skills for interacting with customers and colleagues
• Accuracy, attention to detail, ability to work independently, and strong time‑management skills
• Self‑starter attitude, comfortable in a fast‑paced, results‑oriented, collaborative, people‑centered environment

Benefits

• Competitive pay
• Paid time off
• Tuition reimbursement

Pay Range

$17.25 – $23.00 per hour, based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base‑salary equivalent of the stated hourly rates. The range may vary based on location.