Patient Access Optimization Consultant (H)

Support operational performance through technology, process redesign, analytics, and change management in the Department of Patient Access.

Responsibilities

• Provides consultative support to patient access leaders and operational teams to improve access workflows, scheduling processes, registration accuracy, and front-end operational performance.
• Supports enterprise-wide patient access optimization initiatives focused on improving patient throughput, access to care, appointment availability, and the overall patient experience.
• Assesses operational barriers impacting patient access and collaborates with stakeholders to develop sustainable solutions that improve productivity, patient satisfaction, and revenue cycle outcomes.
• Analyzes operational data, key performance indicators, dashboards, and workflow trends to identify opportunities and support continuous improvement efforts.
• Develops, documents, and supports implementation of standardized workflows across ambulatory, procedural, specialty, and hospital-based settings.
• Partners with operational leaders to improve scheduling accuracy, provider template utilization, appointment capacity management, and related access standards.
• Supports patient access projects from planning through implementation, including project plans, timelines, communication materials, training plans, readiness activities, and adoption monitoring.
• Coordinates multidisciplinary workgroups, meetings, and stakeholder discussions to promote alignment, decision-making, and successful change adoption.
• Serves as a subject matter resource for patient access transformation initiatives, including scheduling, registration, financial clearance, digital access, and workflow redesign efforts.
• Supports technology initiatives related to patient access, including Epic optimization, CRM and patient engagement tools, digital check-in, self-service solutions, and workflow automation.
• Participates in design sessions, workflow validation, testing, user acceptance testing, operational readiness activities, go-live support, and stabilization for patient access systems and process changes.
• Collaborates with Revenue Cycle, Central Insurance Verification, Preauthorization, Financial Clearance, and Patient Financial Services teams to improve front-end financial workflows and reduce downstream issues.
• Facilitates performance improvement initiatives using process improvement and change management methodologies to enhance operational efficiency and patient access outcomes.
• Prepares recommendations, presentations, reports, and implementation materials for leaders and stakeholders related to patient access performance, process improvement, and operational optimization.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• Bachelor’s degree in relevant field required.
• Minimum 7 years of relevant experience required.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical and dental.
• Tuition remission.

Full-time staff position located in Miami, FL.