Patient Access Manager II

Job Summary

Responsible for leading all daily Patient Access operations.

Essential Duties And Responsibilities

• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions.
• Actively practice budget/cost management.
• Develop and implement action plans as identified.
• Manages all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training.
• Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals.
• Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines.
• Consistently communicates appropriate information to staff and provides feedback to Director and CFO.
• Communicates deficits and problems to supervisor with recommended solutions for improvements.

Supervisory Responsibilities

• This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws.
• Interviews, hires, trains, documents and identifies needs, selects staff, wages/salary activities, orientations and trainings.
• Mentors supervisors and ensures staff engagement and commitment to strategy, mission and goals.
• Communicates appropriate information to staff and provides feedback to Director and CFO.
• Communicates deficits and problems to supervisor with recommended solutions for improvements.

Direct Reports

• Supervisor, PA

Indirect Reports

• Rep, PA I-III;
• Rep, PA Lead

Leadership

Can be standalone leader at a hospital facility, Cannot be MGR, PA II if PAD is on-site

Skills

• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• Thorough knowledge of computer systems in Health Care Information System.
• Cleared understanding of Revenue Cycle Management and Regulatory Agencies required.
• Strong knowledge and ability to drive operational metrics.

Physical Demands

• Sitting position

Work Environment

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands.
• As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide.
• We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare.
• Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare.
• Are you ready to be part of our solutions?

Employment Practices

• The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.