Patient Access Liaison - TEPEZZA - Virginia Beach, VA
Amgen · Virginia Beach, VA · 1 mo ago
Hybrid$158k–$186k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the job posting.
First, there is introductory text: "Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are..." That's about the role? Could be "About the role" or "About Amgen". The instruction: Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the job posting.
First, there is introductory text: "Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are..." That's about the role? Could be "About the role" or "About Amgen". The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: About the role (intro), Responsibilities (Key Responsibilities), Requirements (Basic Qualifications maybe), Qualifications (Preferred Qualifications), Skills (maybe part of Preferred Qualifications?), Benefits (Total Rewards Plan), Pay (salary range), Schedule (Travel up to 50% etc). Also maybe "Compliance, Safety, and Operational Excellence" could be part of Responsibilities? But we can include as part of Responsibilities or separate? The instruction says only include sections when posting has real, specific content. So we can include sections for each of those headings if content exists.
We must not repeat job title as heading. The job title is "Patient Access Liaison (PAL)". Not to be used as heading.
We must not include Job ID/requisition numbers.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So we need to strip out the EEO statement at the end, the application deadline line maybe? The instruction says remove application instructions. The line "Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Application deadline Amgen's application deadline is 10/17/2026; we will continue accepting applications until we receive a sufficient number or select a candidate for the position." That's application instructions and deadline; should be removed. Also the EEO statement: "Amgen is an Equal Opportunity employer..." should be removed.
Also remove duplicated lines: there is repeated "HOW MIGHT YOU DEFY IMAGINATION? At Amgen, our shared mission—to serve patients—drives all that we do." Actually appears twice? There's a line "HOW MIGHT YOU DEFY IMAGINATION? At Amgen, our shared mission—to serve patients—drives all that we do." after the intro. Might be duplicate; we should keep only one instance? The instruction: remove duplicated lines. So we should keep only unique content.
We need to preserve all substantive information.
Let's extract substantive content:
Intro paragraph: "Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach thousands of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients, you’ll thrive as part of the Amgen team."
Then there is "HOW MIGHT YOU DEFY IMAGINATION? At Amgen, our shared mission—to serve patients—drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. It’s time for a career you can be proud of." This is similar to intro but maybe we can combine? It's somewhat repetitive. We'll keep unique content: maybe we can keep the first paragraph and then the second paragraph after "HOW MIGHT YOU DEFY IMAGINATION?" but it's largely overlapping. To avoid duplication, we could keep the first paragraph and then maybe the second sentence "As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. It’s time for a career you can be proud of." That adds some new info. So we can include that.
Then "Live What You Will Do Let’s do this. Let’s change the world. The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies. The PAL serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs. Working within a collaborative field environment, the PAL partners with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies."
Then "Key Responsibilities" with bullet points (but not using yet). We'll convert to - .
List:
- Patient Access and Reimbursement Support
Serve as a resource on patient access and reimbursement for infused and specialty therapies.
Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.
Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
Provide education regarding coding and billing considerations relevant to therapy access.
- Patient and Caregiver Engagement
Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.
Secure written or electronic patient HIPAA authorization within assigned geography.
Assess individual patient needs and provide education and resources that support access to therapy.
Educate patients on coverage considerations and the steps required to obtain prior authorization.
Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate.
- Provider and Site-of-Care Education
Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.
Provide information regarding common prior authorization requirements, coding considerations, and billing practices.
Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.
- Access Issue Resolution
Investigate patient access challenges before and after infusion.
Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.
Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.
- Cross-Functional Collaboration
Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.
Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.
Share field insights regarding payer policies and reimbursement challenges.
- Compliance, Safety, and Operational Excellence
Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations.
Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.
Report adverse events and product complaints through established pharmacovigilance processes.
Maintain accurate documentation of activities and interactions in Amgen’s internal system.
Then "Win What We Expect Of You Basic Qualifications - Level 5 Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED and 10 years of patient services and/or access and reimbursement experience Basic Qualifications - Level 6 Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience"
We need to format as list maybe under Requirements or Qualifications. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements for basic qualifications, Qualifications for preferred qualifications, Skills maybe for skills list.
We have "Preferred Qualifications" list: many bullet points.
Then "Thrive What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The annual base salary range is from $158,394 -$185,578 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.A discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plans and bi-annual company-wide shutdownsFlexible work models, including remote work arrangements, where possible"
We need to extract Pay (salary range) and Benefits (Total Rewards Plan). Also Schedule: Travel up to 50%, including occasional overnight and weekend commitments.
Also there is mention of "Travel up to 50%, including occasional overnight and weekend commitments" under Preferred Qualifications? Actually it's in the Preferred Qualifications list: "Travel up to 50%, including occasional overnight and weekend commitments". So schedule info is there.
Thus we can have sections:
- About the role (intro + mission)
- Responsibilities (Key Responsibilities)
- Requirements (Basic Qualifications)
- Qualifications (Preferred Qualifications)
- Skills (maybe we can extract skills from Preferred Qualifications: Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Ability to manage complex patient situations and resolve access barriers, Experience working in cross-functional field teams, Proficiency in Microsoft Office, CRM, AI and relevant systems, Access and reimbursement knowledge, Prior authorization processes, Healthcare reimbursement systems, Coding and billing awareness, Patient support program knowledge, Compliance and privacy requirements, Learning agility, Decision quality, Stakeholder engagement, Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses, Ability to operate effectively in matrix field environments). That's many; we could put them under Skills.
But we could also just put Preferred Qualifications as Qualifications and not have separate Skills. However instruction says we can use Skills heading if we have content. We have many skill-like items; we could create Skills section.
But we must not create thin sections; prefer few substantive sections over many thin ones. So maybe we combine Qualifications and Skills into one section called Qualifications (including both preferred qualifications and skills). However the instruction list includes Qualifications and Skills as separate possible headings. We could decide to have Qualifications (Preferred Qualifications) and Skills (list of skills). That would be two sections; each substantive.
Alternatively we could have Requirements (Basic Qualifications) and Qualifications (Preferred Qualifications + Skills). But we need to follow the instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include those that have content.
Thus we will have:
About the role
with intro paragraphs.
Responsibilities
with - for each responsibility category
- yet). We'll convert to
- .
List:
- Patient Access and Reimbursement Support
Serve as a resource on patient access and reimbursement for infused and specialty therapies.
Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.
Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
Provide education regarding coding and billing considerations relevant to therapy access.
- Patient and Caregiver Engagement
Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.
Secure written or electronic patient HIPAA authorization within assigned geography.
Assess individual patient needs and provide education and resources that support access to therapy.
Educate patients on coverage considerations and the steps required to obtain prior authorization.
Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate.
- Provider and Site-of-Care Education
Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.
Provide information regarding common prior authorization requirements, coding considerations, and billing practices.
Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.
- Access Issue Resolution
Investigate patient access challenges before and after infusion.
Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.
Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.
- Cross-Functional Collaboration
Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.
Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.
Share field insights regarding payer policies and reimbursement challenges.
- Compliance, Safety, and Operational Excellence
Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations.
Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.
Report adverse events and product complaints through established pharmacovigilance processes.
Maintain accurate documentation of activities and interactions in Amgen’s internal system.
Then "Win What We Expect Of You Basic Qualifications - Level 5 Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED and 10 years of patient services and/or access and reimbursement experience Basic Qualifications - Level 6 Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience"
We need to format as list maybe under Requirements or Qualifications. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements for basic qualifications, Qualifications for preferred qualifications, Skills maybe for skills list. We have "Preferred Qualifications" list: many bullet points. Then "Thrive What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The annual base salary range is from $158,394 -$185,578 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.A discretionary annual bonus program, or for field sales representatives, a sales-based incentive planStock-based long-term incentivesAward-winning time-off plans and bi-annual company-wide shutdownsFlexible work models, including remote work arrangements, where possible" We need to extract Pay (salary range) and Benefits (Total Rewards Plan). Also Schedule: Travel up to 50%, including occasional overnight and weekend commitments. Also there is mention of "Travel up to 50%, including occasional overnight and weekend commitments" under Preferred Qualifications? Actually it's in the Preferred Qualifications list: "Travel up to 50%, including occasional overnight and weekend commitments". So schedule info is there. Thus we can have sections: - About the role (intro + mission) - Responsibilities (Key Responsibilities) - Requirements (Basic Qualifications) - Qualifications (Preferred Qualifications) - Skills (maybe we can extract skills from Preferred Qualifications: Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Ability to manage complex patient situations and resolve access barriers, Experience working in cross-functional field teams, Proficiency in Microsoft Office, CRM, AI and relevant systems, Access and reimbursement knowledge, Prior authorization processes, Healthcare reimbursement systems, Coding and billing awareness, Patient support program knowledge, Compliance and privacy requirements, Learning agility, Decision quality, Stakeholder engagement, Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses, Ability to operate effectively in matrix field environments). That's many; we could put them under Skills. But we could also just put Preferred Qualifications as Qualifications and not have separate Skills. However instruction says we can use Skills heading if we have content. We have many skill-like items; we could create Skills section. But we must not create thin sections; prefer few substantive sections over many thin ones. So maybe we combine Qualifications and Skills into one section called Qualifications (including both preferred qualifications and skills). However the instruction list includes Qualifications and Skills as separate possible headings. We could decide to have Qualifications (Preferred Qualifications) and Skills (list of skills). That would be two sections; each substantive. Alternatively we could have Requirements (Basic Qualifications) and Qualifications (Preferred Qualifications + Skills). But we need to follow the instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include those that have content. Thus we will have:
About the role
with intro paragraphs.Responsibilities
with- for each responsibility category