Patient Access Liaison - TEPEZZA - Roanoke, VA

Patient Access Liaison

About the role

The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.

Responsibilities

• Serve as a resource on patient access and reimbursement for infused and specialty therapies.
• Aid patients, caregivers, and healthcare providers in understanding insurance benefits, prior authorization requirements, and reimbursement processes.
• Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
• Provide education regarding coding and billing considerations relevant to therapy access.
• Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.
• Secure written or electronic patient HIPAA authorization within assigned geography.
• Assess individual patient needs and provide education and resources that support access to therapy.
• Educate patients on coverage considerations and the steps required to obtain prior authorization.
• Inform patients about co-pay assistance programs, national foundations, and free drug programs when appropriate.
• Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.
• Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.
• Share field insights regarding payer policies and reimbursement challenges.
• Adhere to company policies, compliance guidance, and applicable federal, state, and local regulations.
• Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.
• Report adverse events and product complaints through established pharmacovigilance processes.
• Maintain accurate documentation of activities and interactions in Amgen’s internal system.

Requirements

• Doctorate degree
• Master’s degree and 2 years of patient services and/or access and reimbursement experience
• Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience
• Associate’s degree and 8 years of patient services and/or access and reimbursement experience
• High school diploma / GED and 10 years of patient services and/or access and reimbursement experience

Qualifications

• Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
• Master's degree and 4 years of patient services, and/or access and reimbursement, experience
• Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

Pay

The annual base salary range is from $158,394 - $185,578 for Level 5, and $164,276 - $222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.

Schedule

Travel up to 50%, including occasional overnight and weekend commitments.