Patient Access Liaison - TEPEZZA - Oklahoma City, Oklahoma

About the role

At Amgen, our shared mission to serve patients living with serious illnesses drives everything we do. Since 1980 we have helped pioneer the world of biotech in the fight against the toughest diseases, focusing on Oncology, Inflammation, General Medicine, and Rare Disease to reach millions of patients each year. As a member of the Amgen team you will help research, manufacture, and deliver innovative medicines that enable people to live longer, fuller, happier lives. The Patient Access Liaison (PAL) is a field‑based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.

Responsibilities

• Patient Access and Reimbursement Support – Serve as a resource on patient access and reimbursement for infused and specialty therapies; assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes; support identification and resolution of access challenges; provide education regarding coding and billing considerations relevant to therapy access.
• Patient and Caregiver Engagement – Develop relationships with patients and caregivers through phone, virtual, and in‑person engagement; secure written or electronic HIPAA authorization; assess individual patient needs and provide education and resources that support access to therapy; educate patients on coverage considerations and steps to obtain prior authorization; provide information regarding co‑pay assistance programs, national foundations, and free drug programs when appropriate.
• Provider and Site‑of‑Care Education – Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes; provide information regarding common prior authorization requirements, coding considerations, and billing practices; support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.
• Access Issue Resolution – Investigate patient access challenges before and after infusion; support physician offices and sites of care in reviewing denied claims and identifying potential next steps; escalate complex or systemic reimbursement issues to appropriate internal stakeholders.
• Cross‑Functional Collaboration – Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives; coordinate with internal and external partners to ensure appropriate resources are available; share field insights regarding payer policies and reimbursement challenges.
• Compliance, Safety, and Operational Excellence – Adhere to company policies, compliance guidance, and applicable federal, state, and local regulations; ensure activities align with HIPAA privacy requirements and internal compliance