Patient Access Liaison - TEPEZZA - Oklahoma City, Oklahoma
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the posting: It starts with "HOW MIGHT YOU DEFY IMAGINATION? At Amgen, if you feel like you’re part of something bigger, it’s because you are..." That's about the company mission. Could be "About the role" or maybe "About Amgen". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have sections: "Live What You Will Do" then description of role: The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist... That's role description. Could be "About the role". Then "Key Responsibilities" with bullet list. Then "Win What We Expect Of You" includes Basic Qualifications - Level 5 etc. Then "Preferred Qualifications" list. Then "Thrive What You Can Expect Of Us" includes salary range, benefits, etc. Also "Apply now..." etc which is application instruction to remove. Also deadline etc to remove. Also EEO boilerplate to remove.
Thus we need sections: About the role (role description), Responsibilities (key responsibilities), Requirements (basic qualifications?), Qualifications (preferred qualifications?), Skills (maybe from preferred qualifications list includes skills), Benefits (benefits description), Pay (salary range), Schedule (travel up to 50% etc). Also maybe "Compliance, Safety, and Operational Excellence" is part of responsibilities? Could be part of responsibilities but not a heading we have. We could include under Responsibilities.
We must not invent sections with placeholder text. So we need to ensure each section has substantive content.
Let's extract content:
About the role: The paragraph(s) describing role: "The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies. The PAL serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs. Working within a collaborative field environment, the PAL partners with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies."
That's good.
Responsibilities: The bullet list under "Key Responsibilities" with subheadings: Patient Access and Reimbursement Support, Patient and Caregiver Engagement, Provider and Site-of-Care Education, Access Issue Resolution, Cross-Functional Collaboration, Compliance, Safety, and Operational Excellence. Each has multiple bullet points. We need to output - for any list of duties/requirements/benefits. So we can flatten all duty items into a single list? Or we could keep subheadings? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. It doesn't forbid having headings inside list? Probably better to keep each responsibility category as a heading? But we only allowed headings for the predefined set. Could we add extra headings? Not specified but likely we should stick to those headings only. So we can put all duty items under Responsibilities as a list.
Thus we need to extract each duty item:
From Patient Access and Reimbursement Support:
- Serve as a resource on patient access and reimbursement for infused and specialty therapies.
- Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.
- Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.
- Provide education regarding coding and billing considerations relevant to therapy access.
Patient and Caregiver Engagement:
- Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.
- Secure written or electronic patient HIPAA authorization within assigned geography.
- Assess individual patient needs and provide education and resources that support access to therapy.
- Educate patients on coverage considerations and the steps required to obtain prior authorization.
- Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate.
Provider and Site-of-Care Education:
- Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.
- Provide information regarding common prior authorization requirements, coding considerations, and billing practices.
- Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.
Access Issue Resolution:
- Investigate patient access challenges before and after infusion.
- Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.
- Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.
Cross-Functional Collaboration:
- Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.
- Coordinate with internal and external partners to ensure appropriate resources are available to support patient access.
- Share field insights regarding payer policies and reimbursement challenges.
Compliance, Safety, and Operational Excellence:
- Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations.
- Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.
- Report adverse events and product complaints through established pharmacovigilance processes.
- Maintain accurate documentation of activities and interactions in Amgen’s internal system.
That's responsibilities.
Requirements: Basic Qualifications - Level 5 etc. Also maybe "Basic Qualifications - Level 6". The posting includes both levels. We need to capture them. Could combine into a list.
Basic Qualifications - Level 5:
- Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED and 10 years of patient services and/or access and reimbursement experience
Basic Qualifications - Level 6:
- Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
We can list them as items.
Qualifications: Preferred Qualifications list (many). We'll extract each bullet.
Preferred Qualifications:
- Experience supporting buy-and-bill or infused pharmaceutical therapies
- Rare disease or orphan drug experience
- Clinical background such as nursing or allied health
- Understanding of reimbursement processes including prior authorization, appeals, and denied claims management
- Knowledge of HIPAA guidelines and FDA regulatory requirements
- Familiarity with internal and OIG compliance guidelines
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage complex patient situations and resolve access barriers
- Experience working in cross-functional field teams
- Proficiency in Microsoft Office, CRM, AI and relevant systems
- Access and reimbursement knowledge
- Prior authorization processes
- Healthcare reimbursement systems
- Coding and billing awareness
- Patient support program knowledge
- Compliance and privacy requirements
- Learning agility
- Decision quality
- Stakeholder engagement
- Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses
- Ability to operate effectively in matrix field environments
- Travel up to 50%, including occasional overnight and weekend commitments
Note: Travel is also schedule? Might be schedule. But we can keep under Skills or Qualifications. However schedule section should be separate if posting states schedule. The posting mentions travel up to 50% etc. That's schedule info. So we can put schedule section with that.
Skills: Could be subset of preferred qualifications that are skills: Strong analytical..., Excellent written..., Ability to manage..., Experience working..., Proficiency..., etc. But we can just put all preferred qualifications under Qualifications? The instruction separate Qualifications and Skills. We need to decide what goes where. Usually Qualifications are education/experience, Skills are abilities. But we can split: Qualifications = Preferred Qualifications list (experience, background). Skills = abilities like analytical, communication, etc. However the instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include both Qualifications and Skills sections if content exists.
Thus we need to parse Preferred Qualifications into two groups: Qualifications (experience/background) and Skills (abilities). Let's categorize:
Qualifications (experience/background):
- Experience supporting buy-and-bill or infused pharmaceutical therapies
- Rare disease or orphan drug experience
- Clinical background such as nursing or allied health
- Understanding of reimbursement processes including prior authorization, appeals, and denied claims management
- Knowledge of HIPAA guidelines and FDA regulatory requirements
- Familiarity with internal and OIG compliance guidelines
- Access and reimbursement knowledge
- Prior authorization processes
- Healthcare reimbursement systems
- Coding and billing awareness
- Patient support program knowledge
- Compliance and privacy requirements
Skills (abilities):
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage complex patient situations and resolve access barriers
- Experience working in cross-functional field teams
- Proficiency in Microsoft Office, CRM, AI and relevant systems
- Learning agility
- Decision quality
- Stakeholder engagement
- Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses
- Ability to operate effectively in matrix field environments
Travel up to 50% etc could be Schedule.
Now Benefits: The posting includes "Thrive What You Can Expect Of Us" with benefits: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. Stock-based long-term incentives. Award-winning time-off plans and bi-annual company-wide shutdowns. Flexible work models, including remote work arrangements, where possible.
Also mention Total Rewards Plan comprising health and welfare plans, financial plans, work/life balance, career development opportunities.
We'll capture that as Benefits.
Pay: The salary range: "The annual base salary range is from $158,394 -$185,578 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications."
We'll put that.
Schedule: Travel up to 50%, including occasional overnight and weekend commitments. Also maybe flexible work models? But schedule section should be about schedule. We'll put travel.
Now we need to ensure we don't include boilerplate like EEO, application deadline, etc.
Now produce HTML fragment with sections only if content exists.
We'll have:
About the role
... (the role description paragraph(s)).
Responsibilities
- ...
...
Requirements
- Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED
- for any list of duties/requirements/benefits, and
for prose. It doesn't forbid having headings inside list? Probably better to keep each responsibility category as a heading? But we only allowed headings for the predefined set. Could we add extra headings? Not specified but likely we should stick to those headings only. So we can put all duty items under Responsibilities as a list. Thus we need to extract each duty item: From Patient Access and Reimbursement Support: - Serve as a resource on patient access and reimbursement for infused and specialty therapies. - Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes. - Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims. - Provide education regarding coding and billing considerations relevant to therapy access. Patient and Caregiver Engagement: - Develop relationships with patients and caregivers through phone, virtual, and in-person engagement. - Secure written or electronic patient HIPAA authorization within assigned geography. - Assess individual patient needs and provide education and resources that support access to therapy. - Educate patients on coverage considerations and the steps required to obtain prior authorization. - Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate. Provider and Site-of-Care Education: - Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes. - Provide information regarding common prior authorization requirements, coding considerations, and billing practices. - Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases. Access Issue Resolution: - Investigate patient access challenges before and after infusion. - Support physician offices and sites of care in reviewing denied claims and identifying potential next steps. - Escalate complex or systemic reimbursement issues to appropriate internal stakeholders. Cross-Functional Collaboration: - Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives. - Coordinate with internal and external partners to ensure appropriate resources are available to support patient access. - Share field insights regarding payer policies and reimbursement challenges. Compliance, Safety, and Operational Excellence: - Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations. - Ensure activities align with HIPAA privacy requirements and internal compliance guidelines. - Report adverse events and product complaints through established pharmacovigilance processes. - Maintain accurate documentation of activities and interactions in Amgen’s internal system. That's responsibilities. Requirements: Basic Qualifications - Level 5 etc. Also maybe "Basic Qualifications - Level 6". The posting includes both levels. We need to capture them. Could combine into a list. Basic Qualifications - Level 5: - Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED and 10 years of patient services and/or access and reimbursement experience Basic Qualifications - Level 6: - Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience We can list them as items. Qualifications: Preferred Qualifications list (many). We'll extract each bullet. Preferred Qualifications: - Experience supporting buy-and-bill or infused pharmaceutical therapies - Rare disease or orphan drug experience - Clinical background such as nursing or allied health - Understanding of reimbursement processes including prior authorization, appeals, and denied claims management - Knowledge of HIPAA guidelines and FDA regulatory requirements - Familiarity with internal and OIG compliance guidelines - Strong analytical and problem-solving skills - Excellent written and verbal communication skills - Ability to manage complex patient situations and resolve access barriers - Experience working in cross-functional field teams - Proficiency in Microsoft Office, CRM, AI and relevant systems - Access and reimbursement knowledge - Prior authorization processes - Healthcare reimbursement systems - Coding and billing awareness - Patient support program knowledge - Compliance and privacy requirements - Learning agility - Decision quality - Stakeholder engagement - Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses - Ability to operate effectively in matrix field environments - Travel up to 50%, including occasional overnight and weekend commitments Note: Travel is also schedule? Might be schedule. But we can keep under Skills or Qualifications. However schedule section should be separate if posting states schedule. The posting mentions travel up to 50% etc. That's schedule info. So we can put schedule section with that. Skills: Could be subset of preferred qualifications that are skills: Strong analytical..., Excellent written..., Ability to manage..., Experience working..., Proficiency..., etc. But we can just put all preferred qualifications under Qualifications? The instruction separate Qualifications and Skills. We need to decide what goes where. Usually Qualifications are education/experience, Skills are abilities. But we can split: Qualifications = Preferred Qualifications list (experience, background). Skills = abilities like analytical, communication, etc. However the instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include both Qualifications and Skills sections if content exists. Thus we need to parse Preferred Qualifications into two groups: Qualifications (experience/background) and Skills (abilities). Let's categorize: Qualifications (experience/background): - Experience supporting buy-and-bill or infused pharmaceutical therapies - Rare disease or orphan drug experience - Clinical background such as nursing or allied health - Understanding of reimbursement processes including prior authorization, appeals, and denied claims management - Knowledge of HIPAA guidelines and FDA regulatory requirements - Familiarity with internal and OIG compliance guidelines - Access and reimbursement knowledge - Prior authorization processes - Healthcare reimbursement systems - Coding and billing awareness - Patient support program knowledge - Compliance and privacy requirements Skills (abilities): - Strong analytical and problem-solving skills - Excellent written and verbal communication skills - Ability to manage complex patient situations and resolve access barriers - Experience working in cross-functional field teams - Proficiency in Microsoft Office, CRM, AI and relevant systems - Learning agility - Decision quality - Stakeholder engagement - Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses - Ability to operate effectively in matrix field environments Travel up to 50% etc could be Schedule. Now Benefits: The posting includes "Thrive What You Can Expect Of Us" with benefits: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. Stock-based long-term incentives. Award-winning time-off plans and bi-annual company-wide shutdowns. Flexible work models, including remote work arrangements, where possible. Also mention Total Rewards Plan comprising health and welfare plans, financial plans, work/life balance, career development opportunities. We'll capture that as Benefits. Pay: The salary range: "The annual base salary range is from $158,394 -$185,578 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications." We'll put that. Schedule: Travel up to 50%, including occasional overnight and weekend commitments. Also maybe flexible work models? But schedule section should be about schedule. We'll put travel. Now we need to ensure we don't include boilerplate like EEO, application deadline, etc. Now produce HTML fragment with sections only if content exists. We'll have:
About the role
... (the role description paragraph(s)).
Responsibilities
- ... ...
Requirements
- Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED