Patient Access Lead ED - Waynesboro - Evenings

Responsibilities

• Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows
• Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department
• Performs duties as a working staff member and serves as a registration system super-user (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
• Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance
• In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities
• Works independently to troubleshoot technical issues and resolve personal conflicts
• Provides feedback to supervisor for performance evaluations
• Actively participates in the interview process for open positions for departments
• Assists in the coaching and development of staff and implementing corrective action plans if necessary
• Oversees training in general of new hires and implements new initiatives with current staff
• Promotes the active engagement of all employees and supports recognition of staff accomplishments
• Assists supervisor with projects as needed

Qualifications

• Minimum Education: High School Diploma or GED
• Work Experience: 1 year Relevant experience Required
• Demonstrated leadership potential Preferred
• Licenses: Certified Healthcare Access Associate within 1 year Required
• Courses and Training: Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary. Appropriate certification, as required Upon Hire Required
• Knowledge, Skills, and Abilities: Excellent customer service, communication and interpersonal skills