Patient Access I Per Diem
About the Role
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies and procedures, and handling patient questions. This position does not require direct patient care.
Responsibilities
- Greet patients in a professional and friendly manner
- Collect and verify patient demographic and insurance information, as well as enter information into systems
- Schedule appointments and confirm patient information
- Explain insurance and billing policies/procedures to patients
- Process payments and provide receipts
- Obtain pre-authorization for procedures as needed
- Handle patient questions, concerns, and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Requirements
- High School Diploma or Equivalent required
- 1-2 years of experience in admitting, scheduling, registration, or insurance verification preferred
- Knowledge of medical terminology and insurance verification procedures preferred
- Ability to work in a fast-paced environment and handle multiple tasks
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency
Work Details
This is an onsite, per diem position located at 789 Central Avenue with a rotating work shift.
Scheduled weekly hours: 0 (as needed).
Pay
Pay range: $17.71 - $25.28/hourly (Grade 2).
At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is an estimate based on minimum job qualifications and does not encompass the total compensation package, which may include comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.