Patient Access Guest Relations

About the Role

Excels in all functions performed by patient representatives, ensuring adequate staffing, problem‑solving, and smooth patient flow while maintaining confidentiality in accordance with HIPAA regulations. Serves as the initial point of contact for physician practices, coordinates scheduling of tests and procedures, and acts as a patient advocate by greeting visitors and providing accurate information.

Responsibilities

• Registers all patient types and assists in resolving patient concerns.
• Maintains effectiveness of patient flow and ensures patient confidentiality and privacy.
• Coordinates scheduling of tests and procedures with physician practices.
• Greets visitors proactively, projecting a positive and helpful demeanor.
• Relays accurate information to physician practices, patients, visitors, and staff.
• Maintains a welcoming environment in the Heart Center waiting areas.
• Facilitates communication between visitors and healthcare staff.
• Escorts patients, family members, and visitors.
• Oversees daily activities of the Heart Center registration area to meet department standards.
• Secures all necessary signatures for treatments, releases of medical information, and insurance assignments.
• Works closely with nursing and ancillary departments to maintain a teamwork approach.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Clear and concise verbal and written communication.
• Customer orientation – builds long‑term relationships, trust, and respect.
• Strong interpersonal skills for effective collaboration with employees, patients, and external parties.
• Proficiency in PC applications and registration software.
• Understanding of organizational policies, procedures, and systems.
• Basic mathematical calculations, accurate spelling, punctuation, and transcription.
• Fluency in English.
• Ability to work independently with minimal supervision.
• Demonstrates AdventHealth’s SHARE behavior.

Education

High School Graduate or equivalent (required).

Work Experience

• 3+ years of customer service and/or patient access experience in a hospital setting (preferred).

Physical Requirements

For detailed physical requirements, see: Physical Requirements

Schedule

PRN Shift – Day (United States of America)

Pay

Range: $16.02 – $25.63 per hour

Benefits

• Medical, Dental, and Vision Insurance (effective Day One)
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403‑B Retirement Plan
• 4 weeks 100% paid parental leave
• Career development opportunities
• Whole Person Well‑being resources
• Mental health resources and support
• Pet benefits

Location

1000 Waterman Way, Tavares, FL 32778, United States