Patient Access Front Desk Scheduler, Center For Hematology & Oncology, FT, 8A-4:30P

About the role

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).

Responsibilities

• Obtains and verifies necessary demographic and insurance information.
• Schedules patients and enters data into scheduling system.
• Works in a call center type environment and meets individual quality metrics.
• Supports go lives and departmental initiatives, including onboarding and training team members.
• Participates in departmental committees/champion opportunities.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

• A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
• Maintains a positive attitude, is self-motivated, and encourages others.
• Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed.

Qualifications

• For internal staff: High School, Cert, GED, Trn, Exper.
• For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail-oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Bilingual English, Spanish/Creole preferred.

Skills

• Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.)
• Understanding of insurance contracts and scheduling guidelines/protocols
• Microsoft Office products and knowledge of EMR applications
• Knowledge of medical terminology

Benefits

Baptist Health is committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Pay

Details about pay are not specified in this job posting.

Schedule

Details about schedule are not specified in this job posting.