Patient Access Front Desk Scheduler, Center For Hematology & Oncology, FT, 4:30A-1P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Responsibilities

• Schedule patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
• Obtain and verify necessary demographic and insurance information
• Register patients and enter data into scheduling system
• Work in a call center environment and meet individual quality metrics
• Assist in supporting go-lives and different departmental initiatives, including onboarding and training team members
• Participate in departmental committees/champion opportunities
• Practice the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members

Requirements

Degrees: High School Diploma, Certificate, GED, Training, or Experience.

• For internal staff:
  • A minimum of 1 year Patient Access experience and demonstrated ability to independently perform all functions within the Level 1 job description
  • Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
  • Exceeds departmental KPIs
  • Maintains a positive attitude, is self-motivated, and encourages others
  • Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed
• For external staff:
  • Associate's Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
  • Complete and pass the Patient Access training course
  • Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations
  • Detail-oriented, organized, team player, compassionate, excellent customer service, and interpersonal communication skills
• Desired qualifications:
  • Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines, etc.)
  • Understanding of insurance contracts and scheduling guidelines/protocols
  • Proficiency in Microsoft Office products and knowledge of EMR applications
  • Knowledge of medical terminology
  • Bilingual (English/Spanish or English/Creole) preferred

Pay

Estimated pay range for this position is $18.32 - $23.27 per hour depending on experience.