Patient Access Emergency Operator-Warner Robins

Overview

Be inspired. Be valued. Belong.

Benefits at Emory Healthcare include:

• Comprehensive health benefits starting day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs
• and more

Responsibilities

The Emergency Operator plays a critical role in ensuring the safety and well-being of patients, staff, and visitors across Emory Healthcare facilities. This position is responsible for managing Plain Language emergency calls, answering, triaging, and dispatching appropriate response teams. The Emergency Operator must demonstrate the ability to remain calm, professional, and efficient in high-pressure situations while ensuring timely communication and coordination during emergencies.

• Emergency Call Management
• Answer and triage all emergency and non-emergency calls promptly and efficiently
• Assess situations and determine the appropriate response based on established protocols
• Provide clear, concise instructions to callers during emergency situations
• Dispatch & Coordination
• Dispatch emergency response teams, including security, medical, and maintenance personnel
• Cook up communication between departments to ensure timely and effective response
• Maintain clear and effective communication with hospital staff during emergencies
• Ensure accurate and timely information exchange across all involved parties
• Documentation & Reporting
• Document all emergency and non-emergency calls, including actions taken and outcomes
• Maintain accurate records for reporting, compliance, and quality assurance purposes
• Ensure attention to detail and accuracy in all documentation
• Safety & Compliance
• Follow Emory Healthcare emergency protocols and procedures at all times
• Support patient safety by responding appropriately to high-risk and life-threatening situations
• Participate in ongoing training and cross-training to maintain readiness and compliance

Minimum Qualifications

• High school diploma or equivalent required
• One (1) to two (2) years of experience in emergency dispatch, call center operations, or a related field required
• Ability to work effectively in high-stress environments and make quick, sound decisions
• Strong verbal and written communication skills
• Ability to remain calm, composed, and professional during emergency situations
• Strong problem-solving and critical-thinking abilities
• Attention to detail and accuracy in documentation
• Ability to collaborate effectively with multiple departments

Preferred Qualifications

• Experience in a healthcare or hospital environment
• Knowledge of medical terminology
• Familiarity with Plain Language emergency codes and local emergency procedures
• Experience using emergency communication systems, including radios, alarm panels, and dispatch software

Additional Requirements

• Active participation in ongoing training and cross-training to support operational needs and maintain high performance standards
• Work Schedule: 24/7/365 operation requiring flexibility to work various shifts, including nights, weekends, and holidays

Physical Requirements

• Up to 25 lbs, 0-33% of the work day (occasionally)
• 11-25 lbs, 34-66% of the workday (frequently)
• 01-10 lbs, 67-100% of the workday (constantly)
• Lifting 25 lbs max
• Carrying of objects up to 25 lbs
• Occasional to frequent standing & walking
• Occasional sitting
• Close eye work (computers, typing, reading, writing)

Environmental Factors

• Blood-borne pathogen exposure
• Bio-hazardous waste
• Chemicals/gases/fumes/vapors
• Communicable diseases
• Electrical shock
• Latex
• Lighting
• Patient care/handling injuries
• Radiation
• Shift work
• Travel may be required
• Use of personal protective equipment, including respirators