Patient Access Emergency Midnight Coordinator

Job Summary

The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks. They also ensure that Emergency Chart charge entry and discharges are completed accurately and in a timely manner. They assist with the collection of copays in the Emergency Department, monitor the hospital alarm system, operate the telecommunication systems, receive and direct patients and visitors, define, capture, analyze, transform, transmit, and report patient-specific data and information related to department processes, patient care processes, and outcomes. They perform Health Unit Coordinator duties within the Emergency Department, assist with the coordination of smooth patient flow processes and the transfer of patients to external facilities, and may be called upon to train new staff on all aspects of job requirements. They perform various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed.

Qualifications

• Must have two years of customer service experience.
• Must demonstrate excellence in customer service and professional conduct.
• Must have excellent communication skills and empathy while dealing with patients/families.
• Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families.
• Healthcare-related customer service experience is preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit here.

Union

Union: AFSCME

Internal Posting Timeline

Wednesday, July 1, 2026 - Tuesday, July 7, 2026 at 10:30am

Shift Length(s)

8 hours

Start Time(s)

11:00pm, or as assigned, including weekend rotation

Overtime Status

12+ hours in 1 day or 40+ hours in 1 work week