Patient Access Coordinator, Shelbyville Hospital, 2:30p-11:30p

Job Description

The Patient Access Coordinator is responsible for overseeing revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions, and training pertaining to front-end operations to ensure financial goals are met. This position also ensures the first impression of University Medical Center (UMC) services to patients and families and other external customers.

Essential Functions:

• Maintains and oversees planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections, and referrals to eligibility and outreach enrollment specialists
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations
• Develops, monitors, and trends Key Performance Indicators for Patient Access (PA) and reports findings to the senior management
• Facilitates communication between departments and PA management regarding issues of front end operations
• Monitors service volume, referral activities, and timeliness and plans staff accordingly
• Assists in developing and implementing goals and objectives for front-end operations that support the mission of UofL Health and communicates goals to staff
• Develops resource materials and guides to be used by staff
• Ensures compliance with established policies and procedures of UMC, regulatory agencies, and third-party payers

Other Functions:

• Assist with projects, as directed by Senior Management
• Attends department and team meetings, as required
• Leads and directs the work of others; trains, motivates, and coaches staff
• Maintains compliance with all company policies, procedures, and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Education

A High School Diploma or GED/Equivalent is required.

Experience

Two years of relevant patient access experience are required.