Patient Access Coordinator (Req 101102)

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

Benefits

• Generous time off
• Affordable health, dental, and vision insurance
• 401k with safe harbor employer match
• Tuition reimbursement
• Term life insurance
• Commuter benefits

Responsibilities

• Involved in collaborative health teams and department performance improvement initiatives
• Prepare patient charts for future appointments, with a special focus on gaps in care (i.e. cancer screenings and disease specific care needs) and standards of care
• Utilize data mining tools available within the electronic health record or from outside resources such as insurance companies, agencies, or vendors (e.g., HIXNY, NYSIIS)
• Create and manage patient database lists for routine calls and follow-up related to visit planning and other quality projects
• Follow disease-specific or standard-of-care clinical guidelines according to current WYH policies, procedures, and workflows
• Work with site managers, providers, and other care team members to review visit planning workflows on a regular basis to identify areas for improvement
• Participate in performance improvement/continuous quality improvement activities, as assigned
• Provide care coordination as necessary and appropriate for patients, including:
  • Identify and link patients with community resources to facilitate referrals internally and externally
  • Maintain ongoing tracking and appropriate documentation on referrals, diagnostic imaging, and all appointments arranged outside the WYH organization
  • Assist patients with the process of determining eligibility, obtaining, and maintaining free pharmaceuticals through the Patient Assistance Program
  • Assist patients in problem-solving potential issues related to the healthcare system, financial, or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance)
• Ensure timely documentation in Electronic Health Records
• Establish and maintain cooperative relationships with patients, family members, providers, managers, co-workers, and external customers
• Maintain proficiency with NYSIIS (NYS Immunization Information System), including uploading or extracting data, manipulating and analyzing data, and troubleshooting database or data exchange issues
• Confirm complete and accurate registration information, including patient demographic and current insurance information
• Familiarity with all aspects of applications within the EHR system necessary to carry out functions of the organization
• Process requests for patient information via phone, fax, mail, or in person according to policy or regulation
• Maintain confidentiality of patient health records and the data therein at all times
• Process incoming and outgoing mail on a daily basis to ensure timely distribution to the correct recipients, utilizing mail systems as needed (UPS, certified mail, postage machine, etc.)
• Demonstrate excellence in both internal and external customer service
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality
• Ensure and/or remain in compliance with local, state, and federal regulations
• Adhere to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center
• Complete other duties as assigned

Requirements

Minimum Qualifications:

• Associate’s degree in health field and two (2) years’ experience working in a healthcare setting
• Three to five (3-5) years’ relevant experience in a healthcare setting providing patient registration, referral coordination, and/or visit preparation in a physician practice setting may be substituted for a degree
• Able to take and follow through with delegated tasks and accountability
• Strong written and verbal communication skills
• Ability to use interpersonal skills to establish and maintain cooperative relationships internally and externally with patients, providers, and co-workers
• Proven data analysis skills and organizational abilities
• Intermediate proficiency with Microsoft Office suite, specifically Excel
• Ability to demonstrate excellent customer service and strong cultural competency
• Ability to adhere to strict confidentiality guidelines

Preferred Qualifications:

• Five (5) years’ experience working in a healthcare setting with patients and providers
• Licensed Professional Nurse, certified Medical Assistant, or certified Dental Assistant
• Bilingual
• Experience with public speaking and group training

Pay

Salary range: $23.50 - $24.50 hourly