Patient Access Coordinator II - Business Service(Day Shift)

What We're Looking For

• Excellent customer service skills and a commitment to patient care
• Initiative, teamwork, and respect for privacy and dignity
• Two years' experience
• in Insurance or Patient Registration in a healthcare environment (Associate or BA degree in a business-related field may substitute for experience, as approved)
• Customer service experience required
• High School Diploma or GED required; higher education preferred
• Intermediate computer skills (Windows, Excel, Word, Outlook)
• CHAA certification preferred within 6 months of hire
• Excellent telephone and communication skills
• Basic knowledge of medical terminology

Why You'll Love Working With Us:

• We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
• We have a comprehensive benefits program for you and your family.
• We provide professional development and support.
• We offer generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• We are nationally and locally recognized leaders in quality and ranked one of the best healthcare employers in the state.
• We have a website dedicated to employee perks: here.

What You Will Do:

• Provide excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle to support efficiency, cost reduction, and service improvement.
• Perform duties according to established hospital procedures for the age population served, as defined in the department's scope of service.
• Essential Job Functions:
• Facilitate patient safety with accurate and timely patient identification
• Complete patient access processes (pre-registration, registration, collections) timely and accurately
• Conduct confidential and professional interviews for patient registration and discharge collections
• Request, collect, and receipt monies according to financial policies
• Activate accounts and disseminate charts appropriately
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty
• Aid in audits, denial reports, and staff education on procedures and processes
• Perform all other duties as assigned

What Sets BRG Apart:

• We are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence.
• Our mission is to preserve and restore health, one person at a time.
• We offer the full spectrum of care from delivering newborns to providing end-of-life support through hospice.
• We have clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.