Patient Access Coordinator I / Registration - AHN Breast Imaging Center - Jefferson - Part Time

Essential Responsibilities

• Counsels patients, guarantors, and family members on financial responsibilities.
• Validates patient demographic data and identifies and verifies medical benefits.
• Corrects and updates necessary data to ensure timely and accurate bill submission.
• Verifies insurance information through payor contacts and electronic verification systems.
• Identifies and documents payor authorization and referral requirements.
• Follows up with physician offices, case management departments, and payors regarding authorization and referral issues.
• Calculates patient financial responsibilities, collects liabilities, and processes post-payment transactions.
• Escalates accounts with complex liability calculations to Financial Counselors.
• Maintains a positive patient experience by cooperating with patients, AHN leadership, and staff.
• Communicates effectively with designated contacts to promote working relationships.
• Maintains productivity standards and recommends improvements for performance and productivity.

Qualifications

• High School/GED equivalent
• Excellent customer service and communication skills
• Experience operating a PC and using software applications
• Prior associate's degree preferred
• Call center experience in healthcare revenue cycle, especially financial clearance settings