Patient Access Coordinator - Baylor Scott & White Temple

Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We deliver seamless parking and mobility experiences through best-in-class parking and hospitality solutions, powered by a fully integrated technology platform. Towne’s 14,000 team members create smiles by providing exceptional experiences for millions of people annually.

About the role

The Visitor Management Concierge is responsible for welcoming and greeting patients, visitors, and vendors to the hospital in a friendly, efficient, and courteous manner. Positioned at all hospital entrances, this role collaborates directly with Baylor Scott & White Public Safety to ensure a safe and secure environment for all entrants. The Visitor Management Concierge monitors Weapons Detection Software under Public Safety’s direction and serves as a vital part of the patient and visitor experience.

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor Scott & White and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
• Maintain vigilance, professionalism, and customer service while adhering to established safety protocols (25% of time).
• Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott & White policies (25% of time).
• Ensure compliance with Visitor Management procedures and protocols (25% of time).
• Monitor the condition of the physical area and promptly report anything below standard to management (15% of time).
• Perform other duties as assigned (10% of time).

Requirements

• High School diploma or GED preferred.
• Must be at least 18 years of age and able to pass a criminal background and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott & White.
• Related customer service experience and/or training; or equivalent combination of education and experience.

Skills

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to multitask and prioritize tasks while remaining calm in stressful situations.
• Ability to de-escalate situations and work independently.
• Basic computer skills, including general typing.
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Attention to detail and consistent adherence to safety protocols.

Benefits

• Voluntary benefits (accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine).
• Flex Pay
• 401k retirement savings plan.
• Paid Time Off (PTO).
• Medical, dental, and vision insurance.

Pay

From $18–$20 per hour.

Schedule

• 8-hour shifts (day, evening, or overnight).
• Rotating weekends and holidays.
• Part-time and full-time positions available.

Working Conditions & Physical Demands

• Required to work varying shifts, including nights, weekends, and holidays as assigned.
• Must be able to work in inclement weather and various weather extremes.
• Regularly required to talk or hear; frequently required to sit or stand for extended periods.
• May be required to run, walk, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting requirements: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• Majority of work performed in a climate-controlled environment but may be exposed to inclement weather and varying temperatures occasionally.