Patient Access Coordinator

All Patient Access Coordinators

• Complete benefit investigations and verify coverage for biologic and acute referrals.
• Own copay support, manufacturer programs, and financial assistance.
• Drive patient advocacy and hardship navigation.
• Own therapy access timelines with intake, authorization, and pharmacy.
• Ensure patients clearly understand cost and coverage.
• Document access activity accurately and on time.
• Track and resolve access barriers before they delay therapy.
• Escalate complex coverage or payer issues appropriately.

Qualifications

• High school diploma or equivalent
• 0 to 1 year benefits, access, or healthcare admin experience
• Familiarity with insurance terminology
• Strong communication and follow-through

Patient Access Coordinator I

• Completes standard benefit verification and core access tasks.
• Works with guidance.

Patient Access Coordinator II

• Owns the full access scope across biologic and acute referrals independently.
• Resolve complex coverage and assistance cases.
• Cooky timelines without routine escalation.

Patient Access Coordinator III

• Resolves complex access cases, manages escalations, and serves as team resource and trainer.
• Handle the most complex access and hardship cases.
• Manage escalations and serve as the team resource.
• Train peers and improve access workflows.
• Identify recurring operational barriers, recommend improvements, and help standardize best practices.

Qualifications

• 1 to 3 years patient access or benefits experience
• Biologic or specialty access experience preferred
• Comfortable with manufacturer and assistance programs
• Strong payer and coverage knowledge
• 3+ years patient access or benefits experience
• Advanced coverage and hardship expertise
• Demonstrated escalation and trainer experience
• Specialty or biologic depth