Patient Access Coordinator

What You'll Do

As a Patient Access Coordinator, you will partner with patients, providers, insurance companies, pharmacies, and manufacturers to ensure patients have timely access to specialty and biologic therapies.

Key Responsibilities

• Complete benefit investigations and insurance verification for specialty, biologic, and acute referrals.
• Verify patient coverage and identify financial responsibilities.
• Coordinate copay assistance, manufacturer programs, and financial assistance resources.
• Advocate for patients by identifying solutions to overcome financial barriers.
• Collaborate with intake, authorization, pharmacy, and clinical teams to ensure timely therapy starts.
• Educate patients on insurance coverage, out-of-pocket costs, and available assistance programs.
• Maintain accurate documentation within company systems.
• Track referrals and proactively resolve access issues before they delay patient care.
• Escalate complex payer or coverage issues when appropriate.

Qualifications

Patient Access Coordinator I

• High school diploma or equivalent
• 0-1 year of healthcare, patient access, insurance verification, benefits, or medical office experience
• Familiarity with medical insurance terminology
• Strong customer service, communication, and organizational skills

Patient Access Coordinator II

• 1-3 years of patient access, benefit investigation, or insurance verification experience
• Experience with specialty pharmacy, biologics, infusion therapy, or specialty medications preferred
• Knowledge of manufacturer copay and patient assistance programs
• Ability to independently manage the patient access process

Patient Access Coordinator III

• 3+ years of patient access or specialty pharmacy experience
• Advanced knowledge of payer requirements, appeals, and financial hardship programs
• Experience resolving complex insurance issues
• Previous mentoring, training, or leadership experience preferred

Preferred Experience

Candidates with experience in any of the following are highly encouraged to apply:

• Benefit Investigation
• Prior Authorization
• Specialty Pharmacy
• Infusion Therapy
• Oncology
• Rheumatology
• Gastroenterology
• Neurology
• Financial Assistance Programs
• Copay Assistance
• Manufacturer Patient Assistance Programs
• Insurance Verification
• Revenue Cycle
• Patient Advocacy
• Medical Benefits
• Pharmacy Benefits

Requirements

We're seeking compassionate professionals who are:

• Patient-focused and service-oriented
• Excellent communicators
• Detail-oriented and highly organized
• Strong problem solvers
• Able to thrive in a fast-paced healthcare environment
• Passionate about helping patients access the care they need

Why Valley Vital Care?

At Valley Vital Care, every team member plays a vital role in improving patient lives. You'll join a collaborative, mission-driven organization where your work directly impacts patient outcomes by helping eliminate barriers to treatment. If you're looking for a rewarding career where you can combine healthcare knowledge, patient advocacy, and insurance expertise to make a real difference every day, we'd love to meet you.