Patient Access Coordinator

About the role

This position will be 100% onsite work located in Middlebury, VT. Periodic travel to Ticonderoga, NY will be required to support training and coverage. This position will be scheduled to work during the day, evening and night shifts as needed for coverage.

Responsibilities

• Acts as a shift lead, mentor, and provides updates to the department operations team
• Functions may include pre-registration, registration, financial clearance/advocacy, insurance management, estimates and health insurance enrollment
• Onboard new hires, providing training to department process, policy, and procedure
• Routinely mentors staff and provides follow-up training as needed
• Assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics
• Work with leadership to create and maintain department resource materials
• Serve as the first point of contact for case escalation and daily operations
• Complete functional tasks as needed, working to augment staffing as volumes increase or during times of short staffing
• Resolve issues independently, provide guidance and support, serving as the content expert for their team
• May be assigned special tasks by the supervisor/manager and is expected to provide direction in lieu of the supervisor

Qualifications

• Associates Degree (A minimum of 3 years relevant health care experience combined with education may be substituted)
• CHAA certification
• 3 or more years' experience in a leadership role, preferably in Access/Scheduling/Registration, Billing, and Financial Counseling with a customer service orientation
• Prior experience with medical billing preferred
• Demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills