Patient Access Coordinator

About the role

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization.

Responsibilities

Key Accountabilities: Number of calls per day, average handle time, schedule adherence, quality, and abandon rate.

• Answer inbound calls in a fast paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Requirements

• High School diploma or GED minimum education requirement
• Must have 1+ years of high-volume call center experience
• Intermediate computer skills required
• Medical terminology knowledge highly preferred, though healthcare experience not required
• Reliable, high-speed internet access and Wi-Fi connection required
• Must live within 50 miles of 265 E Rollins St suite 11100, Orlando, FL 32804 (will be required to pick up equipment; attendance and/or performance issues will require on-site work)

Schedule

Monday - Friday: 8:00am - 6:00pm (Total Hours Per Week: 40)

Pay

$18.00/hr - $22.00/hr

Benefits

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.