Patient Access Coordinator

Due to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview.

About the Role

The Patient Access Coordinator is a remote call center representative that handles all incoming telephone calls efficiently and in a timely manner. This individual is responsible for triaging calls throughout the organization.

• Number of calls per day
• Average handle time
• Schedule adherence
• Quality
• Abandon rate

Responsibilities

• Answer inbound calls in a fast-paced environment.
• Act as the first point of contact for patients needing assistance.
• Create patient records, triage calls, and send messages or schedule appointments based on patient needs.
• Demonstrate professionalism and patience when handling calls.
• Maintain department productivity levels for customer satisfaction, including meeting or exceeding monthly scorecard expectations.
• Escalate calls to Supervisor or other departments as necessary.
• Answer questions regarding patient appointments.
• Perform other duties and assist on additional lines as assigned by manager.
• Adhere to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplify the desired culture and philosophies of the organization.

Requirements

• High School diploma or GED (minimum education requirement).
• 1+ years of high-volume call center experience.
• Intermediate computer skills.
• Medical terminology knowledge highly preferred (healthcare experience not required).
• Reliable, high-speed internet access and Wi-Fi connection.
• Must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX.

Pay

$18.00/hr - $22.00/hr

Benefits

• Competitive pay.
• Comprehensive health and dental benefits.
• Tuition reimbursement.
• Paid time off.
• Retirement savings plans.