Patient Access Coordinator

Retina Consultants of Texas (RCTX) is seeking a Patient Access Coordinator to join our innovative team with the mission of Fighting Blindness For The World To See. This position supports our San Antonio Clinics in a fast-paced environment, requiring travel to various clinic locations to meet patient and provider needs. Clinic hours are Monday through Friday, 6:30am–6:30pm, with schedules provided weekly based on provider, patient, and surgery needs. Weekend hours may be available.

RCTX is the largest and most respected retina-only ophthalmology practice in the United States, comprising 26 world-renowned physicians. We serve two major metropolitan markets with 25 convenient locations, state-of-the-art diagnostic equipment, and a culture built on core values of Hard Work, Authentic Care, and Innovation.

Responsibilities

• Greet patients professionally and compassionately to set a positive tone for their visit.
• Facilitate internal communications across multiple platforms to ensure efficient appointment flow.
• Maintain and update patient information in multiple databases following management procedures.
• Identify patient financial responsibilities, calculate estimates, collect liabilities, post payments, and perform daily reconciliation.
• Confirm authorizations or referrals for drug approvals.
• Handle self-pay accounts and complex liability calculations.
• Provide timely and professional information to patients, physicians, and staff; relay pertinent details to appropriate team members.
• Prepare patients for appointments by ensuring completion of intake forms, financial obligations, referrals, and authorizations.
• Maintain tidiness of the lobby and public spaces.
• Follow opening/closing procedures, including cash handling and adherence to management policies.
• Promote effective working relationships to support departmental goals.
• Perform duties in compliance with HIPAA regulations, maintaining confidentiality of all patient, staff, and physician information.
• Manage clerical supply inventory and reorder as needed.
• Report safety concerns promptly to leadership.
• Perform other job-related duties as assigned.

Qualifications

• Education: High school diploma.
• Experience: Medical office experience preferred.
• Physical Abilities: Sedentary position with occasional movement throughout the clinic.
• Skills/Competencies:
  • Knowledge of basic medical terminology and how to read EOBs.
  • Basic typing and mathematical skills (addition/subtraction).
  • Computer experience: proficiency in multiple systems, Microsoft Outlook, and Teams.
  • Working knowledge of insurance terminology preferred.
  • Bilingual preferred.

Benefits

Full-time eligible employees receive the following competitive benefits after a 60-day introductory period:

• Employee-Paid Benefits: Medical, Dental, Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-tax contributions, and 401(k) retirement savings (Roth and Traditional options available from date of hire).
• Employer-Paid Benefits: Long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off, 8 paid holidays, and 1 floating holiday annually.

Pay

$18.00+ per hour, eligible for overtime.