Patient Access Coordinator

About the role

Retina Consultants of Texas (RCTX) is seeking a Patient Access Coordinator to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for providing excellent customer service in a fast-paced clinic environment at our Katy Clinic. Candidates must be able to travel to various clinics to meet the needs of the patients and providers.

Schedule

Clinic hours are Monday through Friday between 6:30am–6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Responsibilities

• Greet and set the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments.
• Facilitate internal communications on multiple platforms to ensure an efficient appointment flow.
• Maintain and update current information into multiple databases; follow appointment procedures set by management.
• Identify all patient's responsibilities based on insurance benefit, calculate estimates, collect liabilities and post payment transactions and perform daily reconciliation.
• Confirm authorization or referrals for drug approvals.
• Identify self-pay and complex liability calculations.
• Provide requested and/or required information to patients, physicians and staff, in a professional and timely manner; relay all pertinent information to appropriate staff members.
• Provide all appropriate information to patients in preparation for appointment: patient intake forms, financial obligations and ensure referrals and authorizations are intact.
• Maintain tidiness of the lobby and all public spaces in the front.
• Follow proper opening and closing procedures, including cash handling when receiving patient payments protocol and all policies set by management.
• Promote effective working relations to facilitate the department's ability to meet its goals and objectives.
• Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
• Keep inventory of clerical supplies and re-order as necessary.
• Report safety concerns promptly to appropriate leader.
• Other job related duties as assigned or requested.

Qualifications

Education: High school diploma

Experience: Medical office experience preferred

Physical Abilities: Sedentary position with occasional movement throughout the clinic

Skills

• Knowledge of basic medical terminology and how to read EOBs
• Basic typing skills required
• Basic mathematical skills to include adding and subtracting
• Computer experience: working in multiple systems, Microsoft Outlook and Teams
• Working knowledge of insurance terminology preferred
• Bilingual preferred

Benefits

Full-time eligible employees after a 60-day introductory period receive:

• Employee Paid Benefits: Medical, Dental, Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401(k) retirement savings contributions (both Roth and Traditional) from starting date of hire
• Employer Paid Benefits: Long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays + (1) floating holiday annually

Pay

$18.00+ per hour and eligible for overtime.