Patient Access Coordinator

About the role

The Patient Access Coordinator plays a crucial role in ensuring efficient and smooth patient access to healthcare services. They are responsible for coordinating patient registrations, verifying insurance information, and facilitating the scheduling of appointments.

Responsibilities

• Greet and assist patients and their families in a friendly and professional manner, ensuring a positive first impression.
• Collect and verify patient demographic information, insurance details, and other necessary data for accurate registration.
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  • Coordinate patient appointments, including scheduling, rescheduling, and cancellations, while maintaining appointment calendars.
  • Verify insurance coverage and eligibility, obtaining necessary authorizations and referrals as required.
  • Communicate with patients, physicians, and other healthcare professionals to obtain and provide necessary information.
  • Answer phone calls and inquiries, addressing questions, concerns, and requests from patients and their families.
  • Provide guidance and assistance to patients in completing necessary forms and paperwork.
  • Collaborate with the billing department to ensure accurate and timely processing of patient charges and payments.
• Maintain confidentiality of patient information and adhere to HIPAA regulations.
• Continuously update and maintain patient records and databases.
• Additional Duties as assigned.

Requirements

• Minimum of 2 years of experience in a healthcare setting, preferably in patient access or similar role.
• A high school diploma or equivalent (Associate's or Bachelor's degree in healthcare administration or related field is a plus).
• Must pass drug screening and background check in order to start employment with Novum Health.

Qualifications

• Excellent customer service skills with a friendly and professional demeanor.
• Strong organizational skills and attention to detail to handle patient registrations and appointments accurately.
• Knowledge of insurance plans, authorizations, and referral processes.
• Proficient in using computer systems and electronic health record (EHR) software.
• Effective verbal and written communication skills to interact with patients, healthcare professionals, and insurance providers.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problemsolving skills to resolve patient inquiries and issues.
• Understanding of medical terminology and basic healthcare procedures.
• Ability to work well in a team and collaborate with colleagues across departments.
• Maintaining professionalism and confidentiality when handling sensitive patient information.

Skills

• Excellent customer service skills.
• Strong organizational skills.
• Knowledge of insurance plans and processes.
• Proficiency in computer systems and EHR software.
• Effective communication skills.
• Problem-solving abilities.
• Understanding of medical terminology.
• Teamwork and collaboration skills.
• Confidentiality and professionalism.

Benefits

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid)
• Optional supplemental Insurance Coverage
• Company paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Employee Discounts through Corestream
• and so much more!

Pay

The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

Schedule

Wednesday, 10:00 AM–8:00 PM, and Thursday–Saturday, 2:00 PM–12:30 AM.

Location

Las Vegas, Nevada – Onsite (This role is not eligible for Remote or Hybrid)