Patient Access Coordinator

Job Summary

The Patient Access Coordinator at North Mississippi Health Services supports the organization's financial health by managing insurance information, point of service collections, and customer service. This role requires an experienced individual with excellent analytical, organizational, and communication skills.

JOB FUNCTIONS

• Schedules/reschedules, pre-certifies, checks medical necessity, and pre-registers patients for appointments, diagnostic tests, and outpatient procedures.
• Obtains necessary information required for scheduling, pre-certification, and pre-registration.
• Verifies patient demographics, insurance information/eligibility, and benefits.
• Informs patients and/or clinical staff of appointment details, test/procedure locations, and instructions.
• Ensures accurate medical record data entry that aligns with CMS and other regulatory agencies.
• Ensures timely and accurate processing of accounts in accordance with best practices, defined workflow, procedures, and applicable legislation/regulations.
• Manages expected reimbursement to ensure appropriate patient portion is collected prior to service.
• Evaluates and coaches reporting employees to accomplish major goals and objectives.

Qualifications

• High School Diploma or GED Equivalent.
• 1-3 years of work experience.
• Working knowledge of Registration systems, Medicare/Medicaid/Third Party Liability/Workers Compensation requirements.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Knowledge of applicable state and federal regulations relating to registering accounts and collecting at point of service.
• Excellent negotiating and analytical skills.
• Strong verbal and written communication skills; Excellent interpersonal skills.
• Effectively and efficiently prioritizes and organizes tasks.
• Provides supervision to direct reports.
• Develops, implements/evaluates projects (timely & efficient manner).
• Evaluates and provides coaching for all employees within the scope of responsibility.
• Ensures accurate and timely collection of all appropriate patient estimates.
• Ensures effective monetary management of Deposits.
• Ensures timely and accurate processing of accounts in accordance with best practices, defined workflow, procedures, and applicable legislature/ regulations.
• Gathers and relays information with knowledge, tact, and diplomacy.
• Daily contact with co-workers, patients, payers, and other NMHS/NMMC staff members.
• Reflects a positive, caring attitude toward clients, patients, staff, and the public we serve.

Skills

• Working knowledge of Registration systems, Medicare/Medicaid/Third Party Liability/Workers Compensation requirements.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Knowledge of applicable state and federal regulations relating to registering accounts and collecting at point of service.
• Excellent negotiating and analytical skills.
• Strong verbal and written communication skills; Excellent interpersonal skills.
• Effectively and efficiently prioritizes and organizes tasks.
• Provides supervision to direct reports.
• Develops, implements/evaluates projects (timely & efficient manner).
• Evaluates and provides coaching for all employees within the scope of responsibility.
• Ensures accurate and timely collection of all appropriate patient estimates.
• Ensures effective monetary management of Deposits.
• Ensures timely and accurate processing of accounts in accordance with best practices, defined workflow, procedures, and applicable legislature/ regulations.
• Gathers and relays information with knowledge, tact, and diplomacy.
• Daily contact with co-workers, patients, payers, and other NMHS/NMMC staff members.
• Reflects a positive, caring attitude toward clients, patients, staff, and the public we serve.

Benefits

• A****vailable
• Continuing Education
• 403B Retirement Plan with Employer Match Contributions
• Pet, Identity Theft and Legal Services Insurance
• Wellness Programs and Incentives
• Referral Bonuses
• Employee Assistance Program
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Licenses + Certifications Reimbursement
• Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
• Employee Discount Program
• Other:
• Early Access to Earned Wages
• Tuition Assistance
• Relocation Assistance
• Paid Time Away
• Special Employee Rates at NMMC Wellness Centers