Patient Access Coordinator

About the Organization

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. With strategic hospital and physician partnerships, we deliver state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation attracts expert physicians, highly specialized scientists, and forward-thinking leaders in supportive care and other disciplines.

About the Role

Responsible for patient registration, scheduling, collections, and authorizations. Functions in a comprehensive coordination role combining duties of both a Patient Financial Counselor (PFC) and a receptionist for the clinic. The role requires customer-focused service for all individuals internal and external to the clinic, as well as maintaining positive work relationships to facilitate clinical and financial patient care.

Responsibilities

• Reception of patients, including check-in, collecting co-pays and deductibles due at time of service, and verifying authorization if applicable.
• Managing incoming calls and scheduling appointments, including follow-ups, diagnostics, treatments, and patient access.
• Coordinating scheduling for patients to/from outside physicians, ensuring valid authorization is obtained before scheduled services.
• Pre-registration and registration of patients, verifying demographics and insurance, and collecting payments at time of service while maintaining compliance.
• Communicating with clinical staff to ensure no authorizations are missed.
• Assisting in running the front desk and all patient intake into the clinic.
• Other duties as assigned by the Medical Oncology Manager.

Requirements

• High School Diploma or GED.
• Minimum of 3 years’ experience in a medical office.
• Knowledge of insurance benefits, authorization processes, and contracting.
• Ability to work independently, with strong organizational and communication skills, and adherence to established goals and deadlines.

Preferred Qualifications

• ICD-9/10 and CPT coding.
• Experience with Medicare, Medicaid, and private-payer practices and regulations.