Patient Access Coordinator

About the role

As a Patient Access Coordinator, you will be the first voice for our patients, fielding incoming calls. In addition to answering incoming calls, this role will make outgoing and interoffice calls, and schedule appointments for our physician clinics. Our Patient Access Coordinator is an integral part of ensuring our clinics run smoothly.

Responsibilities

• Use Polycom phone system to answer incoming calls and make outbound calls
• Answer general questions, schedule, screen and route outside calls to correct extension
• Schedule appointments in accordance with physician and/or department requirements
• Reschedule clinic schedule as requested by supervisor/assigned nurse and notify appropriate department(s) as needed
• Take detailed messages via email from caller when voicemail is not an option
• Recognize potential credit problems such as liabilities or self-pays and direct them to the appropriate personnel
• Recognize workers' compensation appointments and refer onto the work comp department
• Update spreadsheets and other documentation according to procedure
• Make calls out to patients to schedule, fill gaps or reschedule appointments with a sense of urgency
• Work closely with triage nurse to ensure proper routing and handling of calls within scope of practice
• Accurately document communication and information or forward calls and/or messages to appropriate person(s)
• Complete all documentation and medical records accurately and concisely

Requirements

• Strong customer service skills and the ability to handle large call volumes efficiently
• Prior experience in a call center environment preferred
• Prior experience in healthcare or healthcare related field preferred
• Basic understanding of health insurance
• Excellent communication skills and the ability to maintain composure in high-pressure situations
• Ability to multi-task, toggle through multiple systems and screens
• Must be an empathetic listener and enjoy helping others

Schedule

Monday – Friday, 8:00 – 5:00 PM. Hybrid role, following onsite training.

Benefits

• Competitive pay
• Health and dental insurance
• Begin with 160 hours of paid time off in a full year
• Paid holidays
• 401(k) with company match
• Profit-sharing
• Employee discounts and more