Patient Access Coordinator

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private-label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value.

About the role

Provide the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of the "front office" activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations, and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.

Responsibilities

• Provide the highest level of customer service to patients, fellow employees, and referral sources.
• Provide counseling to patients advising them of their financial responsibility once benefits have been verified.
• Obtain all co-payments and over-the-counter cash when applicable.
• Complete cash receipts per guidelines.
• Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
• Ensure the privacy and security of protected health information.

Requirements

• Accurately obtain all patient information and insurance information.
• Ensure compliance with relevant laws, regulations, and established Company policies and compliance programs.

This is a full-time, on-site position located in West Milwaukee, WI.