Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic (O&P) services and products, offers unparalleled patient care, outcomes, and services. The Patient Care segment operates the largest network of O&P patient care clinics, while the Products & Services segment distributes branded and private label O&P devices and provides rehabilitative solutions.

About the role

As a Front Office Manager, you will manage the efficient operation of the front office, ensuring a positive experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and providing patient support.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• A high school diploma or equivalent combination of education and experience
• At least one year of customer service, administrative, or related experience
• Experience in a receptionist position or experience with medical front office procedures preferred
• A valid driver’s license and driving record meeting Hanger’s standards
• Strong interpersonal, oral (including telephone), and written communication skills
• Ability to type 30 words per minute with accuracy
• Understanding of Alpha filing system
• Understanding of medical reimbursement and terminology
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Qualifications

• High school diploma or equivalent
• Minimum one year of customer service, administrative, or related experience

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Ability to work with handicapped individuals
• Understanding of medical terminology
• Knowledge of Alpha filing system
• Ability to use office equipment

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Moderate employee referral bonus program
• Mentorship programs

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.