Patient Access Coordinator

About the role

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

The Patient Access Coordinator is responsible for managing the registration process of patients or clients for outpatient behavioral healthcare. The Patient Access Coordinator plays an integral role in assessing the patients’ needs, accurately documenting patient information and appropriately scheduling appointments with practitioners based on intake assessments and provider matrix.

Responsibilities

• Handles a high volume of incoming and outgoing calls and facilitates a positive customer/patient experience.
• Accurately documents patient or client comprehensive demographic and health information into the electronic health record system.
• Handles scheduling of appointments based on intake assessments and provider matrix.
• Engages in outreach activities, which may include responding to emails, follow up calls to patients, payors, military contacts and providers.
• Provides excellent customer service including supporting patients, families, internal and external customers.
• Meets established Patient Access department metrics and quality goals.
• Other duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• Associates degree in Health Administration or related field preferred.
• One year customer service or call center experience required with emphasis in healthcare preferred.
• Knowledge of medical terminology, medical insurance or medical billing preferred.
• Experience with Microsoft Office Suite required.
• Bilingual (Spanish/English) preferred.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud.
• The employee will occasionally lift and/or move more than 15 pounds.
• Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

• Caring & supportive culture with a positive environment complemented by an engaging wellness program, volunteer events, and team activities.
• Unparalleled growth opportunities with clear paths for career advancement at every level.
• Balanced lifestyle with no weekend or evening hours.
• Collaborative team environment with diverse behavioral health professionals and empowering leadership.
• Impressive retention rates with a higher-than-average provider retention rate of 88%.
• Comprehensive benefits including medical, dental, fertility, retirement, wellness, and profit sharing.

Pay

Hourly Compensation: $18.00 - $20.00 depending on experience.

Location

Remote