Patient Access Coordinator

Position Overview

Collaborates with Director of Patient Access to develop, implement and monitor staff department education, and training of new projects. Acts as a liaison for Patient Access with finance billing department, Director, and Managers to resolve registration issues related to revenue cycle. Oversees areas of responsibility to meet department goals while maintaining budget integrity. Adheres to department and administrative procedures and guidelines to maintain compliance and ensure quality. Communicates effectively and works collaboratively with other departments to improve shared work processes. Utilizes standards, guidelines, and written procedures for performing patient access functions.

Responsibilities

• Provides support to Operations Manager/Director in meeting requirements for special projects and tasks, as measured by reports and observation.
• Serves as liaison for Patient Access with billing department, in addition to directors and managers, to resolve registration issues related to revenue cycle.
• Analyzes and distributes work to quality specialist. Monitors and measures quality and productivity by reports to ensure that department goals and standards are met.
• Supports department performance improvement initiatives. Engages in activities and training to meet department's goals and standards.
• Communicates effectively with patient access team members and other departments and is open to feedback and suggestions in order to identify opportunities for improvement.
• Adheres to Capital Health's attendance policy as well as interdepartmental policies and procedures.
• Ensures responsibility for schedule, payroll, and maintenance of appropriate staffing levels while adhering to budget.
• Monitors and facilitates departmental specific staff training and education for new hires and incumbents, as measured by reports.
• Assists with interviewing, hiring, and training of new employees as well as plans. Assigns and directs workloads, addresses complaints, and resolves problems on a timely basis.
• Works in conjunction with director to set staff goals and monitor staff productivity.
• Performs all probationary and annual staff evaluations on or before due date, as measured by reports.
• Trains new and existing staff as required. Provides counseling and feedback for any performance issues.
• Assists with accurate data collection in support of quality performance improvement initiatives.
• Supports the culture of organization and participates in any meetings planned to meet these objectives.
• Provides staff coverage as a registrar, coordinator, team leader, as needed.
• Performs other duties as needed.

Requirements

• Education: High school diploma or equivalent.
• Experience: Four years Health Access or patient registration experience in a healthcare environment, to include Patient Access Quality Specialist and training experience preferred.
• Knowledge and Skills: Excellent verbal and written communication skills. Strong customer service skills. Knowledge of government regulations. Previous experience with audits required.
• Special Training: Knowledge of Microsoft Office.
• Mental, Behavioral and Emotional Abilities: Ability to manage multiple tasks simultaneously and ability to change priorities when necessary to meet deadlines. Demonstrates good judgment as well as excellent attention to detail.

Physical Demands and Work Environment

• Frequent physical demands include: Walking
• Occasional physical demands include: Sitting
• Continuous physical demands include: Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 5 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Pay

Pay Range $29.86 - $39.03 | Scheduled Weekly Hours 40

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA): Healthcare FSA, Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance: Voluntary Life Spouse, Voluntary Life Employee, Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

This response is AI-generated, for reference only.