Patient Access Coordinator

About the Role

We're looking for individuals passionate about delivering excellent customer service and patient care to join our team. This role focuses on patient access, intake, or registration within a healthcare environment, ensuring exceptional first impressions for every patient.

Responsibilities

• Provide excellent customer service during the patient access/intake process, supporting efficiency, cost reduction, and service improvement throughout the revenue cycle.
• Facilitate patient safety with accurate and timely patient identification, following all policies and procedures.
• Complete patient access functions (pre-registration, registration, collections) confidentially, accurately, and efficiently.
• Initiate quick registration processes in emergent or urgent care situations.
• Register patients to correct locations and beds per physician orders and maintain compliance with payer documentation.
• Communicate with insurance representatives to promote continuity in pre-certification and insurance verification.
• Request, collect, and receive co-payments, deposits, and payments, maintaining and securing cash drawers per financial policy.
• Activate accounts and disseminate records according to standard procedures.
• Participate in performance improvement activities and quality initiatives.
• Demonstrate effective cost management and safety practices at all times.
• Perform all other duties as assigned.

Requirements

• Experience in patient access, intake, or registration within a healthcare environment.
• Intermediate computer skills (Windows, Excel, Word, Outlook).
• Prior experience in insurance or patient registration required; one year of higher education or coding certification may substitute for experience.
• High School Diploma or GED required; higher education preferred.
• Ability to enter data using multiple computer applications.
• Excellent telephone and communication skills.
• Basic knowledge of medical terminology.
• Commitment to upholding regulatory, legal, and ethical standards.
• Ability to manage time and resources effectively, with a focus on cost management and safety.

Benefits

At Baton Rouge General, we take care of our team with a comprehensive benefits program for you and your family, including:

• Professional development and support.
• Generous paid time off and flexible positions.
• Baton Rouge General Fit! program.
• Nationally and locally recognized leaders in quality, ranked among the best healthcare employers in the state.

Explore more employee perks: https://www.brgeneral.org/about/careers/perks

About Us

At Baton Rouge General, we are a community of compassionate, caring individuals dedicated to healthcare excellence. Our mission is to preserve and restore health, one person at a time. With over 600 licensed beds across three campuses, we offer the full spectrum of care, from delivering newborns to providing end-of-life support through hospice. Our clinics throughout Baton Rouge and surrounding areas provide comprehensive care and a full suite of specialties.