Patient Access Coordinator

About the Role

This position serves as the initial point of contact for patients entering the health system, responsible for patient identification, registration, scheduling, and supporting patient flow and bed placement activities. The role requires exceptional customer service, professionalism, and cultural sensitivity. It involves coordinating with nursing and physician staff, managing bed occupancy, and ensuring regulatory compliance. Additionally, the role handles the death process, completes accurate documentation, and supports system downtimes and safety protocols. It also includes managing scheduling requests, verifying insurance, and maintaining accurate registration data with a focus on efficiency and accuracy.

Responsibilities

• Assist patients with registration, scheduling, and insurance verification.
• Coordinate bed and patient placement, collaborating with clinical staff.
• Support patient flow, including in emergency and elective settings.
• Complete death documentation and liaise with external agencies.
• Adhere to safety protocols and utilize technological tools for work processes.

Requirements

• High school diploma preferred; two years of college preferred.
• At least one year of admitting experience.
• Proficient in computer systems, strong communication, and customer service skills.
• Knowledge of medical insurance and regulatory requirements.
• Problem-solving, critical thinking, and ability to work independently.